Search found 2007 matches

by Csuleiman
Wed Sep 30, 2020 9:52 am
Forum: Problems
Topic: Evo9.1 software problem
Replies: 3
Views: 58

Re: Evo9.1 software problem

Hello GenesisOne, We would recommend you to close evo and open the “Service Tool” in the DIAL GmbH folder and write us from this “Service Tool” a mail including the instance ID and some other log files (see screenshots below). Our email address is 'Support@dial.de'. Screenshot 1.jpg Screenshot 2.jpg...
by Csuleiman
Wed Sep 30, 2020 7:48 am
Forum: Wishes/suggestions
Topic: DIALux Evo 9.0 & 9.1 Street Lighting printout / results / documentation problems
Replies: 1
Views: 23

Re: DIALux Evo 9.0 & 9.1 Street Lighting printout / results / documentation problems

Hello Kris, Thank you for your important and constructive feedback, which we would like to forward directly to our product owners. They will discuss the individual points in detail and of course try to consider your criticism points in the upcoming evo versions. We always try to adapt evo to our mar...
by Csuleiman
Wed Sep 30, 2020 7:29 am
Forum: Problems
Topic: Evo9.1 software problem
Replies: 3
Views: 58

Re: Evo9.1 software problem

Hello GenesisOne, When exactly do you receive this error message? Does the message pop up when starting a specific evo project? In this case please send us the evo project file for analysis. It would be of help if you could send us the link to this topic so that we could better assign this issue. Ou...
by Csuleiman
Tue Sep 29, 2020 12:31 pm
Forum: Using DIALux evo
Topic: Importing .3ds objects
Replies: 3
Views: 81

Re: Importing .3ds objects

Hello 64_Richard, We were able to repair the project right now. We had to delete the calculation results directly from the data structure of the project folder. After that, we calculated the project in evo 9.1 and the problems you mentioned were gone. We will send you the repaired and calculated pro...
by Csuleiman
Fri Sep 25, 2020 7:42 am
Forum: Using DIALux evo
Topic: Glass in windows is tinted red, why?
Replies: 8
Views: 749

Re: Glass in windows is tinted red, why?

Hello thorfun,

We have sent you an email including the registry flag.

Best regards,
DIAL Support Team
by Csuleiman
Tue Sep 22, 2020 9:32 am
Forum: Wishes/suggestions
Topic: Dialux evo - Different Cloures for each Lux Contour Lines
Replies: 1
Views: 96

Re: Dialux evo - Different Cloures for each Lux Contour Lines

Hello Saparamadu,

Unfortunately, it is not possible to change the color of the isolines. This feature still stands on our improvement list of evo. Our roadmap is the basis for the development of the upcoming evo versions.

Best regards,
DIAL Support Team
by Csuleiman
Mon Sep 21, 2020 7:38 am
Forum: Using DIALux evo
Topic: Glass in windows is tinted red, why?
Replies: 8
Views: 749

Re: Glass in windows is tinted red, why?

Hello 64_Richard,

Thank you for your feedback!

Best regards,
DIAL Support Team
by Csuleiman
Fri Sep 18, 2020 7:54 am
Forum: Using DIALux evo
Topic: Glass in windows is tinted red, why?
Replies: 8
Views: 749

Re: Glass in windows is tinted red, why?

Hello thorfun,

Have you already checked the following thread?
https://dxboard.dialux.com/viewtopic.ph ... ed#p110896

Best regards,
DIAL Support Team
by Csuleiman
Thu Sep 17, 2020 1:25 pm
Forum: Problems
Topic: Furniture Catalouge not visible& can't import ULD file
Replies: 1
Views: 174

Re: Furniture Catalouge not visible& can't import ULD file

Hello vipin chuvatta,

Please check the following thread:
https://dxboard.dialux.com/viewtopic.ph ... ce#p110095

Best regards,
DIAL Support Team
by Csuleiman
Thu Sep 17, 2020 1:17 pm
Forum: Problems
Topic: Problem with calculation relsults on walls (Solved)
Replies: 3
Views: 230

Re: Problem with calculation relsults on walls

Hello Janzka, Thank you for sending us your project file. We were able to repair the project right now. We had to delete the calculation results directly from the data structure of the project folder. After that, we calculated the project in evo9.1 and the problems you mentioned were gone. We will s...