Search found 1418 matches

by Csuleiman
Tue Mar 26, 2019 12:13 pm
Forum: Problems
Topic: Can't see outdoor lighting
Replies: 3
Views: 27

Re: Can't see outdoor lighting

We forwarded your project file to our developer for further analysis. As soon as we get some feedback will contact you immediately.

Best regards,
DIAL Support Team
by Csuleiman
Tue Mar 26, 2019 8:18 am
Forum: Problems
Topic: Can't see outdoor lighting
Replies: 3
Views: 27

Re: Can't see outdoor lighting

Hello razvan_9702,

Please send us the evo project file to our email address support@dial.de. We will locate the cause of the problem directly in evo.
It would be very helpful if you could send us the link to this thread so that we can assign your request directly.

Best regards,
DIAL Support Team
by Csuleiman
Mon Mar 25, 2019 1:08 pm
Forum: Using DIALux evo
Topic: Replace selected luminaires not working
Replies: 3
Views: 25

Re: Replace selected luminaires not working

Hi jonipoika, Thank you for providing us with a screenshot and the evo project file. This behavior is not a bug in evo. When this function is used for a luminaire arrangement, the entire arrangement in most cases contains the same luminaire type. Therefore, the entire arrangement is always replaced ...
by Csuleiman
Mon Mar 25, 2019 12:12 pm
Forum: Using DIALux evo
Topic: Replace selected luminaires not working
Replies: 3
Views: 25

Re: Replace selected luminaires not working

Hi jonipoika, Unfortunately, we cannot see your screenshot. Therefore we would like to ask you to upload it again or to send us the image by email. It would be of help if you could send us the link to this topic, so that we could better assign this issue. Our email address is 'Support@dial.de'. Have...
by Csuleiman
Mon Mar 25, 2019 7:39 am
Forum: Using DIALux evo
Topic: Lighting Skylight Opening at Night
Replies: 2
Views: 74

Re: Lighting Skylight Opening at Night

Dear proje, Thank you for sending us your evo project file. The reason for the problem was the missing rooms in storeys 2 and 3, which we added to your project afterwards. Then we deleted the two old cutouts and inserted two new ones. After the recalculation, we also got results in storey 1 on the w...
by Csuleiman
Mon Mar 25, 2019 7:35 am
Forum: Problems
Topic: LUX and heights
Replies: 2
Views: 55

Re: LUX and heights

Hi LEDsean, Thank you for providing us with your project file. Illuminance is measured on the working plane. The further away the luminaires are from the working plane, the lower the average illuminance. In your project, the luminaires were set at a height of 5m. The average illuminance was 161lx. W...
by Csuleiman
Mon Mar 25, 2019 7:03 am
Forum: Problems
Topic: Difference between images
Replies: 3
Views: 48

Re: Difference between images

Hello Max,

Please send us the evo project file to our email address support@dial.de. We will locate the cause of the problem directly in evo.
It would be very helpful if you could send us the link to this thread so that we can assign your request directly.

Best regards,
DIAL Support Team
by Csuleiman
Sun Mar 24, 2019 5:59 pm
Forum: Problems
Topic: Problems with false colours in 3D view
Replies: 3
Views: 68

Re: Problems with false colours in 3D view

Hi kingcolossus93, The problem was caused by a cutout. We deleted it and then recalculated the whole project. Afterwards, the floor in the 2nd storey was calculated as well, so that false colours were displayed. We will send you the edited and calculated project in a few minutes via WeTransfer. Best...
by Csuleiman
Sun Mar 24, 2019 2:27 pm
Forum: Using DIALux evo
Topic: Error opening " "" cannot be found "
Replies: 4
Views: 49

Re: Error opening " "" cannot be found "

Hello Edwardidory,

You could also send us the evo project file. We will check the problem directly in your file.
It would be very helpful if you could send us the link to this thread so that we can assign your request directly.

Best regards,
DIAL Support Team
by Csuleiman
Fri Mar 22, 2019 7:03 am
Forum: Problems
Topic: Problems with false colours in 3D view
Replies: 3
Views: 68

Re: Problems with false colours in 3D view

Hi kingcolossus93,

Please send us the evo project file to our email address support@dial.de. We will locate the cause of the problem directly in evo.
It would be very helpful if you could send us the link to this thread so that we can assign your request directly.

Best regards,
DIAL Support Team