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by Csuleiman
Thu Jul 09, 2020 2:49 pm
Forum: Problems
Topic: view problems
Replies: 2
Views: 59

Re: view problems

Hello bofarull2003, Thank you very much for providing us with your project file. There were two apertures (67 and 68) where the position was far away from the building. After deleting both windows, we were able to zoom into the 3D of all views. We will send you the edited project file via WeTransfer...
by Csuleiman
Thu Jul 09, 2020 5:55 am
Forum: Problems
Topic: view problems
Replies: 2
Views: 59

Re: view problems

Hello bofarull2003,

Please send us the evo project file so that we can look at the problem directly. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team
by Csuleiman
Wed Jul 08, 2020 9:44 am
Forum: Wishes/suggestions
Topic: IES Standard format including Spectral Data
Replies: 1
Views: 69

Re: IES Standard format including Spectral Data

Hello kikeblackberry, We will forward this topic directly to our product owner. They will discuss your issue intensively and add this point to our improvement list for future evo versions. Thank you very much for your important feedback, which supports us in the development of the upcoming evo versi...
by Csuleiman
Wed Jul 08, 2020 9:42 am
Forum: Using DIALux evo
Topic: Auswertung
Replies: 2
Views: 62

Re: Auswertung

Hallo Lukas, das Ampelsymbol zeigt nur an, ob der Zielwert der durchschnittlichen Beleuchtungsstärke für die Nutzebene bezogen auf das gewählte Nutzungsprofil erfüllt bzw. nicht erfüllt ist. Wenn Sie in der Ergebnisübersicht die Ergebnisse für die Nutzebene aufklappen, werden Sie feststellen, dass n...
by Csuleiman
Wed Jul 08, 2020 9:41 am
Forum: Using DIALux evo
Topic: import of terrain (Gelände)
Replies: 4
Views: 85

Re: import of terrain (Gelände)

Hallo Lukas, wir unterstützen in evo leider keine STL Schnittstelle, so dass Sie keine Dateien in diesem Format in unserer Software importieren können. Da wir uns mit diesem Dateiformat nicht wirklich gut auskennen, können wir Ihnen leider nicht dabei helfen wie Sie die STL Datei korrekt in eine 3DS...
by Csuleiman
Tue Jul 07, 2020 6:49 am
Forum: Problems
Topic: Dialux 9.0 patch 4 - Cutout bugs
Replies: 1
Views: 67

Re: Dialux 9.0 patch 4 - Cutout bugs

Hello marcusvsa.araujo,

Please send us the evo project file so that we can look at the problem directly. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team
by Csuleiman
Mon Jul 06, 2020 8:21 am
Forum: Problems
Topic: Luminaire Selection - My database
Replies: 1
Views: 69

Re: Luminaire Selection - My database

Hello junkdiver@live.com ,

Please read the following article of our DIALux knowledge base to answer your question:
https://dialux4.support-en.dial.de/supp ... -database-

Best regards
DIAL Support Team
by Csuleiman
Thu Jul 02, 2020 12:12 pm
Forum: Problems
Topic: Dialux Evo 9.0 patch 4-crashed while creating a new space
Replies: 1
Views: 122

Re: Dialux Evo 9.0 patch 4-crashed while creating a new space

Hello ayen, Would it be possible to send us a small video and the corresponding evo project file? We will try to reproduce the problem. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'. Best regards, DIA...
by Csuleiman
Wed Jul 01, 2020 1:36 pm
Forum: Wishes/suggestions
Topic: Mehrere Arbeitsplätze im Raum
Replies: 1
Views: 104

Re: Mehrere Arbeitsplätze im Raum

Hallo Lumis, es ist leider nicht möglich, die Berechnungsfläche nach ASR A3.4 zu kopieren. Wir nehmen dieses Thema gerne als neuen Wunsch in unsere Verbesserungsliste für DIALux evo auf. Dieser Punkt wird dann von unseren Product Ownern priorisiert und für die Entwicklung der kommenden evo Versionen...
by Csuleiman
Tue Jun 30, 2020 2:41 pm
Forum: Using DIALux evo
Topic: DIALUX EVO DOES NOT CALCULATE
Replies: 3
Views: 152

Re: DIALUX EVO DOES NOT CALCULATE

Hello jeancol90,

Please send us the evo project file so that we can look at the problem directly. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team