Search found 1576 matches

by Csuleiman
Fri Sep 20, 2019 7:41 am
Forum: Problems
Topic: not able to generate result
Replies: 1
Views: 29

Re: not able to generate result

Hi manojtelrandhe, We wonder if you could send us your project file for further analysis. We would like to check the problem directly in this project. If the file is too big, you can send it to us via WeTransfer (www.wetransfer.com). It would be of help if you could send us the link to this topic so...
by Csuleiman
Fri Sep 20, 2019 7:38 am
Forum: Using DIALux 4
Topic: Import IES files to My Database does not running
Replies: 1
Views: 14

Re: Import IES files to My Database does not running

Hello Reinaldo Araujo,

Please read the following article of our DIALux knowledge base to answer your question:
https://dialux4.support-en.dial.de/supp ... -database-

Best regards
Your DIAL Support Team
by Csuleiman
Thu Sep 19, 2019 5:52 am
Forum: Problems
Topic: Impossible to install
Replies: 1
Views: 18

Re: Impossible to install

Hello Thomas,

Please refer to our hardware requirements
https://evo.support-en.dial.de/support/ ... quirements

Does your graphic card support Open GL 3.0?

Best regards,
DIAL Support Team
by Csuleiman
Thu Sep 19, 2019 5:50 am
Forum: Download
Topic: Bug during IES files download
Replies: 1
Views: 27

Re: Bug during IES files download

Hello Reinaldo,

Please read the following article of our DIALux knowledge base to answer your question:
https://dialux4.support-en.dial.de/supp ... -database-

Best regards
Your DIAL Support Team
by Csuleiman
Wed Sep 18, 2019 8:54 am
Forum: Using DIALux evo
Topic: Not calculating correctly
Replies: 2
Views: 102

Re: Not calculating correctly

Hi stefanocavallierib, The problem was caused by the rough grid of the calculation surface. We would suggest you use a finer grid, so e.g. 250x250 points for the calculation surface. As the calculation surface is very large, not all relevant points could be taken into account. Therefore, we changed ...
by Csuleiman
Wed Sep 18, 2019 8:07 am
Forum: Problems
Topic: Außenkontur wird entfernt
Replies: 1
Views: 83

Re: Außenkontur wird entfernt

Hallo Herr Schomann, wir haben versucht, anhand Ihrer Problembeschreibung Schritt für Schritt den Fehler zu reproduzieren. Leider ist uns dies nicht gelungen. Wir möchten Sie daher bitten, uns einmal ein kurzes Video von der Vorgehensweise bis zum Auftreten des Problems zu erstellen. Bitte senden Si...
by Csuleiman
Wed Sep 18, 2019 7:56 am
Forum: Using DIALux evo
Topic: Evo doen't print and doesn't show print preview
Replies: 1
Views: 33

Re: Evo doen't print and doesn't show print preview

Hello Cristian, This sounds like a problem with our "DIAL Communication Service". Please have a look at our knowledge base: https://evo.support-en.dial.de/support/solutions/articles/9000073833-why-is-it-not-possible-to-send-luminaires-to-dialux- If the problem still exists, please be so kind to prov...
by Csuleiman
Tue Sep 17, 2019 8:54 am
Forum: Wishes/suggestions
Topic: LEO-Ausrichtungslinien größe verändern
Replies: 1
Views: 52

Re: LED-Ausrichtungslinien größe verändern

Hallo Herr Reichenbach, wir werden Ihren Wunsch gerne in unsere Verbesserungsliste für DIALux evo aufnehmen. Diese Thematik wird dann von unseren Product Ownern priorisiert und für die Entwicklung der kommenden evo Versionen berücksichtigt. Vielen Dank für Ihr interessantes Feedback! Freundliche Grü...
by Csuleiman
Thu Sep 12, 2019 8:44 am
Forum: Problems
Topic: 3d Rendering bei Geländeansicht, Gebäude und Erdgeschoss funktioniert nicht mehr
Replies: 3
Views: 116

Re: 3d Rendering bei Geländeansicht, Gebäude und Erdgeschoss funktioniert nicht mehr

Hallo Garfield,

könnten Sie uns bitte Ihre evo Projektdatei und zusenden, um das Problem analysieren zu können. Bitten senden Sie die Datei und den Link zu diesem Thread an support@dial.de.

Freundliche Grüße,
DIAL Support Team
by Csuleiman
Wed Sep 11, 2019 11:56 am
Forum: Using DIALux evo
Topic: Points on documentation
Replies: 2
Views: 172

Re: Points on documentation

Hi bochenski, Unfortunately, this is not possible in our DIALux software. But, we will pass this topic on to our product owners. They will discuss the issue and add it to our evo improvement list as a new wish. The topic will then be estimated and prioritized according to the effort. Best regards, D...