Search found 1532 matches

by Csuleiman
Fri Jun 21, 2019 8:05 am
Forum: Problems
Topic: 3D Rendering Error on multiple layers
Replies: 2
Views: 82

Re: 3D Rendering Error on multiple layers

Dear nextlight, Thank you for sending us your project file. Unfortunately, we are not able to reproduce the problem you described. Depending on how you rotate the CAD, can seem as if the lower calculation surfaces are moving upwards. However, they only shine through and the order remains identical. ...
by Csuleiman
Fri Jun 21, 2019 7:57 am
Forum: Problems
Topic: Background Images
Replies: 2
Views: 98

Re: Background Images

Hello pbs south africa, You can make a screenshot with the snipping tool and save a picture of the PDF plan. Then you will be able to use the "plan"-import function in evo to import this image. It is not possible yet to directly import a PDF file into evo. Screenshot.JPG Best regards, DIAL Support T...
by Csuleiman
Fri Jun 21, 2019 7:43 am
Forum: Using DIALux evo
Topic: Dialux Evo 8.1 shuts down
Replies: 2
Views: 86

Re: Dialux Evo 8.1 shuts down

Hi stefanocavallierib, We are able to calculate your project file within a few seconds. We suspect that the cause of your problem might be the DWG files, which may be too complex for the main memory and performance in evo. We, therefore, recommend that you delete the DWG drawings once from your prob...
by Csuleiman
Wed Jun 19, 2019 11:03 am
Forum: Problems
Topic: DIALux 4.13
Replies: 3
Views: 143

Re: DIALux 4.13

Hello Clara,

Please send us the luminaire file for analysis. It would be of help if you could send us also the link to this topic so that we could better assign this issue.
Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team
by Csuleiman
Wed Jun 19, 2019 8:33 am
Forum: Problems
Topic: DIALux 4.13
Replies: 3
Views: 143

Re: DIALux 4.13

Hello Clara,

Please have a look at the following thread: https://dxboard.dialux.com/viewtopic.php?f=25&t=87117

Best regards,
DIAL Support Team
by Csuleiman
Wed Jun 19, 2019 8:20 am
Forum: Using DIALux evo
Topic: Color Filter - darstellung
Replies: 2
Views: 83

Re: Color Filter - darstellung

Hallo Martin, Sie haben leider einen kleinen Bug in unserer aktuellen evo Version entdeckt, den wir soeben in unsere Fehlerdatenbank aufgenommen haben. Wir werden versuchen, die Problematik der farblichen Visualisierung der Lichtaustrittsfläche in einer der kommenden evo Versionen zu beheben. Freund...
by Csuleiman
Wed Jun 19, 2019 7:16 am
Forum: Wishes/suggestions
Topic: certification dialux evo
Replies: 1
Views: 66

Re: certification dialux evo

Hello Mr Rodríguez,

Under the following download link, you will find our declaration of conformity which includes also our DIALux evo software.
https://b2b.dial.de/index.php/s/9TFLLYllR1zYFp2

Best regards,
DIAL Support
by Csuleiman
Wed Jun 19, 2019 7:12 am
Forum: Wishes/suggestions
Topic: Poles/Masts in Building and Outdoor Planning Mode Please
Replies: 1
Views: 59

Re: Poles/Masts in Building and Outdoor Planning Mode Please

Hello Hannah,

We will add this point as a new wish for our improvement list of evo.

Best regards,
DIAL Support Team
by Csuleiman
Wed Jun 19, 2019 7:10 am
Forum: Problems
Topic: 3D dwg. to 2D dwg.
Replies: 1
Views: 57

Re: 3D dwg. to 2D dwg.

Hello Hannah,

In the tool "Plans" you have the possibility to activate the 2D projection of the 3D DWG file. Please have a look at the screenshot below.

Image.JPG
Image.JPG (49.18 KiB) Viewed 53 times

Best regards,
DIAL Support Team
by Csuleiman
Wed Jun 19, 2019 7:05 am
Forum: Problems
Topic: Documentation not updating to match Calculaton
Replies: 3
Views: 84

Re: Documentation not updating to match Calculaton

Hello Stratozsphere, We noticed in your project that you have only set the check mark to generate the outputs for the light scene 1. For light scene 2 the checkbox was deactivated. We assume that you have therefore compared the results of light scene 2 in the results overview with those of light sce...