Search found 1574 matches

by Csuleiman
Thu Sep 19, 2019 5:52 am
Forum: Problems
Topic: Impossible to install
Replies: 1
Views: 14

Re: Impossible to install

Hello Thomas,

Please refer to our hardware requirements
https://evo.support-en.dial.de/support/ ... quirements

Does your graphic card support Open GL 3.0?

Best regards,
DIAL Support Team
by Csuleiman
Thu Sep 19, 2019 5:50 am
Forum: Download
Topic: Bug during IES files download
Replies: 1
Views: 18

Re: Bug during IES files download

Hello Reinaldo,

Please read the following article of our DIALux knowledge base to answer your question:
https://dialux4.support-en.dial.de/supp ... -database-

Best regards
Your DIAL Support Team
by Csuleiman
Wed Sep 18, 2019 8:54 am
Forum: Using DIALux evo
Topic: Not calculating correctly
Replies: 2
Views: 82

Re: Not calculating correctly

Hi stefanocavallierib, The problem was caused by the rough grid of the calculation surface. We would suggest you use a finer grid, so e.g. 250x250 points for the calculation surface. As the calculation surface is very large, not all relevant points could be taken into account. Therefore, we changed ...
by Csuleiman
Wed Sep 18, 2019 8:07 am
Forum: Problems
Topic: Außenkontur wird entfernt
Replies: 1
Views: 58

Re: Außenkontur wird entfernt

Hallo Herr Schomann, wir haben versucht, anhand Ihrer Problembeschreibung Schritt für Schritt den Fehler zu reproduzieren. Leider ist uns dies nicht gelungen. Wir möchten Sie daher bitten, uns einmal ein kurzes Video von der Vorgehensweise bis zum Auftreten des Problems zu erstellen. Bitte senden Si...
by Csuleiman
Wed Sep 18, 2019 7:56 am
Forum: Using DIALux evo
Topic: Evo doen't print and doesn't show print preview
Replies: 1
Views: 20

Re: Evo doen't print and doesn't show print preview

Hello Cristian, This sounds like a problem with our "DIAL Communication Service". Please have a look at our knowledge base: https://evo.support-en.dial.de/support/solutions/articles/9000073833-why-is-it-not-possible-to-send-luminaires-to-dialux- If the problem still exists, please be so kind to prov...
by Csuleiman
Tue Sep 17, 2019 8:54 am
Forum: Wishes/suggestions
Topic: LEO-Ausrichtungslinien größe verändern
Replies: 1
Views: 37

Re: LED-Ausrichtungslinien größe verändern

Hallo Herr Reichenbach, wir werden Ihren Wunsch gerne in unsere Verbesserungsliste für DIALux evo aufnehmen. Diese Thematik wird dann von unseren Product Ownern priorisiert und für die Entwicklung der kommenden evo Versionen berücksichtigt. Vielen Dank für Ihr interessantes Feedback! Freundliche Grü...
by Csuleiman
Thu Sep 12, 2019 8:44 am
Forum: Problems
Topic: 3d Rendering bei Geländeansicht, Gebäude und Erdgeschoss funktioniert nicht mehr
Replies: 3
Views: 91

Re: 3d Rendering bei Geländeansicht, Gebäude und Erdgeschoss funktioniert nicht mehr

Hallo Garfield,

könnten Sie uns bitte Ihre evo Projektdatei und zusenden, um das Problem analysieren zu können. Bitten senden Sie die Datei und den Link zu diesem Thread an support@dial.de.

Freundliche Grüße,
DIAL Support Team
by Csuleiman
Wed Sep 11, 2019 11:56 am
Forum: Using DIALux evo
Topic: Points on documentation
Replies: 2
Views: 152

Re: Points on documentation

Hi bochenski, Unfortunately, this is not possible in our DIALux software. But, we will pass this topic on to our product owners. They will discuss the issue and add it to our evo improvement list as a new wish. The topic will then be estimated and prioritized according to the effort. Best regards, D...
by Csuleiman
Wed Sep 11, 2019 11:40 am
Forum: Using DIALux evo
Topic: Export Luminaire/surfaces positions or Import new 3D Model
Replies: 1
Views: 123

Re: Export Luminaire/surfaces positions or Import new 3D Model

Dear AJK, The IFC export is still on our improvement list for one of the upcoming evo versions. We currently expect the IFC export to be implemented in 2020. Every time when starting an IFC import process a new project file will be started. It is not possible to update the IFC in any way nor to copy...
by Csuleiman
Wed Sep 11, 2019 11:32 am
Forum: Problems
Topic: Not able to import cad drawings
Replies: 2
Views: 53

Re: Not able to import cad drawings

Dear Kosal, Your DWGs contain SHX files that were created as an external reference when you saved the DWG files. This creation of external references must be avoided when saving the DWG, as our evo software cannot process such references. You can try to integrate these references in a CAD software a...