Search found 1996 matches

by Csuleiman
Wed Jul 29, 2020 3:01 pm
Forum: Problems
Topic: Evo 9 crashes the second time I open it.
Replies: 2
Views: 543

Re: Evo 9 crashes the second time I open it.

Hi deankipp,

Please check the following suggested solution from a user:
https://dxboard.dialux.com/viewtopic.php?f=17&t=90505

Best regards,
DIAL Support Team
by Csuleiman
Wed Jul 29, 2020 2:56 pm
Forum: Problems
Topic: Strange light distribution
Replies: 3
Views: 280

Re: Strange light distribution

Hello Elena Tsizh,

Please provide us with the evo project file so that we could check the problem directly. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team
by Csuleiman
Wed Jul 29, 2020 12:45 pm
Forum: Problems
Topic: Dialux Evo 9 Patch 4 didn't stat - Solved!
Replies: 3
Views: 379

Re: Dialux Evo 9 Patch 4 didn't stat - Solved!

Hello VaniMne,

Thank you very much for your important feedback! We will keep getting to the root of the problem.

Best regards,
DIAL Support Team
by Csuleiman
Wed Jul 29, 2020 8:20 am
Forum: Problems
Topic: calculation impossible
Replies: 2
Views: 285

Re: calculation impossible

Hello Antoine, We noticed in your project that the light scene was empty. There was no luminaire group including luminaires. For this reason the calculation process could not be started. So we inserted a new luminaire group with the 15 luminaires you used in the scene. After that we were able to cal...
by Csuleiman
Mon Jul 27, 2020 8:10 am
Forum: Wishes/suggestions
Topic: Export luminaire positions to Excel
Replies: 1
Views: 253

Re: Export luminaire positions to Excel

Hello AntoonB,

The Excel export is already planned for the evo9.2 version as a new pay feature. However, we cannot yet give you a fixed date for the release of this version.

Best regards,
DIAL Support Team
by Csuleiman
Mon Jul 27, 2020 7:58 am
Forum: Problems
Topic: evo 9 patch4 colour problem
Replies: 3
Views: 303

Re: evo 9 patch4 colour problem

Hello lindaiyu99, It can happen from time to time that there are problems with a graphics driver. This may be an error that occurs, for example, after updating the graphics card driver. We would like to recommend you to update the graphics adapter driver from the manufacturer's website of your graph...
by Csuleiman
Mon Jul 27, 2020 7:23 am
Forum: Using DIALux evo
Topic: IFC Datei in bestehendes Projekt importieren
Replies: 1
Views: 317

Re: IFC Datei in bestehendes Projekt importieren

Hallo Lighter, jedes Mal, wenn Sie eine IFC Datei importieren, wird automatisch ein neues evo Projekt gestartet. D.h. Sie haben nicht die Möglichkeit, eine IFC Datei in einem bestehenden Projekt gegen eine neue auszutauschen oder gar mehrere IFC Dateien in einem Projekt einzufügen. Auch besteht leid...
by Csuleiman
Mon Jul 27, 2020 7:18 am
Forum: Wishes/suggestions
Topic: Inches/cm/mm and build your own luminaire
Replies: 1
Views: 214

Re: Inches/cm/mm and build your own luminaire

Hello jpnator,

Thank you very much for your important and interesting feedback. We will forward these issues to our product owners who will discuss the topics and schedule them.

Best regards,
DIAL Support Team
by Csuleiman
Mon Jul 27, 2020 6:58 am
Forum: Problems
Topic: 3 aktuelle Projekte nicht mehr bearbeitbar !!!
Replies: 1
Views: 241

Re: 3 aktuelle Projekte nicht mehr bearbeitbar !!!

Hallo Herr Zoufal, könnten Sie uns bitte die entsprechenden evo Projektdateien zwecks Analyse zusenden. Uns ist bislang nicht bekannt, dass ein Wechsel der Grafikkarte zu solchen Problemen in evo führt. Sobald wir Ihre Projekte erhalten, werden wir versuchen, Ihnen schnellstmöglich weiterzuhelfen. B...
by Csuleiman
Mon Jul 27, 2020 6:37 am
Forum: Problems
Topic: first step error, close the polygon
Replies: 2
Views: 296

Re: first step error, close the polygon

Hello anavieira, Please check if you have the same problem as described in this thread: https://dxboard.dialux.com/viewtopic.php?f=17&t=88691&p=108974&hilit=polygon#p108974 If not, we would like to ask you to send us your evo project file for analysis. We will try to reproduce the problem you descri...