Search found 1349 matches

by T.Magenheimer
Mon Aug 19, 2019 12:33 pm
Forum: Problems
Topic: DWG und Windows Update
Replies: 1
Views: 136

Re: DWG und Windows Update

Hallo beleuchter, wir empfehlen Ihnen, Ihre aktuelle evo-Version nochmals vollständig von Ihrem Computersystem zu deinstallieren und unsere aktuellste evo 8.2 (Patch 1)-Version über den folgenden Download-Link (nochmals) zu installieren. In diesem Fall werden alle DIALux-Komponenten neu registriert....
by T.Magenheimer
Mon Aug 19, 2019 11:28 am
Forum: Problems
Topic: Windows can't be placed well
Replies: 3
Views: 257

Re: Windows can't be placed well

Dear ocvd, You have inserted several windows on top of each other at this point, which has led to this problem. Only one window may be inserted at a time. Here are three links to our DIALux evo knowledge base and to our YouTube channel, where you can learn to handle our DIALux evo software: https://...
by T.Magenheimer
Thu Aug 15, 2019 8:00 am
Forum: Problems
Topic: Database
Replies: 1
Views: 166

Re: Database

Dear Naeem Aslam,

Please read the following article of our DIALux knowledge base to answer your question:

https://dialux4.support-en.dial.de/supp ... -database-


Best regards
Your DIAL Support Team
by T.Magenheimer
Wed Aug 14, 2019 10:16 am
Forum: Problems
Topic: Light fixture tag number not shown in reports
Replies: 1
Views: 195

Re: Light fixture tag number not shown in reports

Dear Sarsiviraman,

Unfortunately, this is currently not possible.

We will forward your suggestion to our product owner. They will discuss your issue intensively and add your wish to our improvement list for future evo versions.


Best regards,
DIAL Support Team
by T.Magenheimer
Wed Aug 14, 2019 10:15 am
Forum: Problems
Topic: Transparencies troubles
Replies: 1
Views: 208

Re: Transparencies troubles

Dear emmanuelclair, The materials are divided into three types Metallic, Painted and transparent. The first two types (metallic and painted) describe a material that only reflects light (no light is transmitted). With these two types of material, a part of the light can be reflected diffusely and an...
by T.Magenheimer
Wed Aug 14, 2019 10:02 am
Forum: Problems
Topic: Windows can't be placed well
Replies: 3
Views: 257

Re: Windows can't be placed well

Dear ocvd,

If you want you can send us your problematic project file with a link to this thread and more explaining screenshots of the exact problematic window for an analysis of the problem to the mail address 'Support@dial.de'.


Best regards,
Your DIAL Support Team
by T.Magenheimer
Wed Aug 14, 2019 9:58 am
Forum: Using DIALux evo
Topic: False colors in street lightning
Replies: 1
Views: 555

Re: False colors in street lightning

Dear salardoza,

It is only possible to see the isolines doing a street lightning project.


Best regards,
Your DIAL Support Team
by T.Magenheimer
Wed Aug 14, 2019 9:52 am
Forum: Problems
Topic: Luminaire Selection Error
Replies: 1
Views: 326

Re: Luminaire Selection Error

Dear JFWinters,

Please read the following article of our DIALux knowledge base to answer your question:

https://dialux4.support-en.dial.de/supp ... -database-


Best regards
Your DIAL Support Team
by T.Magenheimer
Wed Aug 14, 2019 9:41 am
Forum: Using DIALux evo
Topic: DWG?DXF Import Button in DIALux evo 8.2
Replies: 2
Views: 835

Re: DWG?DXF Import Button in DIALux evo 8.2

Dear user, With the function "Import plan or IFC" With the function "Import plan or IFC" it should be no problem to import a DWG into our evo software. If there should be problems with a DWG, you can send us your problematic DWG file with a link to this thread for a check of the problem to the mail ...
by T.Magenheimer
Wed Aug 14, 2019 9:31 am
Forum: Using DIALux evo
Topic: Stairs surface calculation
Replies: 1
Views: 871

Re: Stairs surface calculation

Dear Johansetiawan321,

Please read the following article of our DIAL homepage to answer your question:

https://www.dial.de/en/blog/article/sim ... al-floors/


Best regards,
Your DIAL Support Team