Calculation render hangs / freezes during results processing

crashes, error report
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Johnny5
Posts: 8
Joined: Sun Oct 06, 2013 7:18 am

Calculation render hangs / freezes during results processing

Post by Johnny5 » Mon Jun 20, 2016 7:07 am

I have the following system and continue to have problems rendering after adding even a few complex objects. I cannot figure out how to create some nice looking (somewhat detailed) projects without having issues. Only one scene and I have combined all luminaries which are all 100%. Close to origin and floor element is not that large. I have about 10 calculation planes and 15 complex objects. I am using some trees that were originally around 1MB .3ds files which I converted to .m3d files using Dialux 4. These were the smallest trees I could find that looked decent.

Any suggestions are very much appreciated! I really want to render some nicer looking projects, thank you!

Win7 64 bit
Evo 6, 64 bit
16 GB ram
GEFORCE840M
Intel i7

Csuleiman
Posts: 1687
Joined: Wed Mar 07, 2012 3:07 pm

Re: Calculation render hangs / freezes during results proces

Post by Csuleiman » Mon Jun 20, 2016 9:29 am

Dear Johnny5,

Please send your project file and a link to this thread directly to support@dial.de. We will try to analyse the problem as soon as possible.

Best regards,
DIAL Support Team

T.Magenheimer
Posts: 1387
Joined: Thu Jul 26, 2012 10:16 am

Re: Calculation render hangs / freezes during results proces

Post by T.Magenheimer » Tue Jun 21, 2016 9:56 am

Dear Johnny5,

For me it is no problem to calculate your project file in six minutes and make a raytracing picture with the highest resolution in two minutes.

It could be that the 3D models of the trees in your project cause the problems on your computer system.
Every surface has to be calculated separately and if the sum of the 3D models (and the surfaces) is too complex for the calculation, it could give a lack of main memory or performance problems.

I will send you your calculated project file in a few minutes via WeTransfer.


Kind regards,
Your DIAL Support Team

HenrikForsgren
Posts: 14
Joined: Wed May 28, 2014 11:35 am
Location: Sweden, Sundsvall
Contact:

Re: Calculation render hangs / freezes during results proces

Post by HenrikForsgren » Tue Jun 21, 2016 11:51 am

Dial Support Team, what are the computer specs on your 6min on this project?

Johnny5
Posts: 8
Joined: Sun Oct 06, 2013 7:18 am

Re: Calculation render hangs / freezes during results proces

Post by Johnny5 » Tue Jun 21, 2016 7:54 pm

Thanks for taking a look - much appreciated.

martinho
Posts: 4
Joined: Fri Apr 22, 2016 1:09 pm

Re: Calculation render hangs / freezes during results proces

Post by martinho » Thu Jun 23, 2016 7:19 am

I am having the same problem. I have few rooms with dialux 3d models. I sent you a file called "martinho.evo", so you can take a look.

I could make a project from a fresh start but I want to know what I`m doing wrong. I had 10 times more complex projects and it never had problems like this.

Thank you very much,

T.Magenheimer
Posts: 1387
Joined: Thu Jul 26, 2012 10:16 am

Re: Calculation render hangs / freezes during results proces

Post by T.Magenheimer » Thu Jun 23, 2016 7:28 am

@HenrikForsgren
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T.Magenheimer
Posts: 1387
Joined: Thu Jul 26, 2012 10:16 am

Re: Calculation render hangs / freezes during results proces

Post by T.Magenheimer » Thu Jun 23, 2016 7:30 am

Hello martinho,

We only got a mail from you without a project file.
If the project file is too large, please send us your project file with a link to this thread via WeTransfer (https://www.wetransfer.com/).


Kind regards,
Your DIAL Support Team

T.Magenheimer
Posts: 1387
Joined: Thu Jul 26, 2012 10:16 am

Re: Calculation render hangs / freezes during results proces

Post by T.Magenheimer » Thu Jun 23, 2016 9:36 am

Hell martinho,

There are two problems in your project file which caused your performance problems.

First of all you have inserted a floor element which has got a size of over 108.000 x 108.000 meters which is the main reason for the long calculation time.

The second point is that you have not constructed your building from the origin (0/0/0).

You got a mail.


Kind regards,
Your DIAL Support Team

martinho
Posts: 4
Joined: Fri Apr 22, 2016 1:09 pm

Re: Calculation render hangs / freezes during results proces

Post by martinho » Fri Jun 24, 2016 6:30 am

Thank you, now its working perfectly

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