Dialux errors and self-closing programs when reading DWG files

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nhocyeu
Posts: 2
Joined: Thu Dec 06, 2018 3:56 am

Dialux errors and self-closing programs when reading DWG files

Post by nhocyeu » Thu Dec 06, 2018 6:49 am

Hello,
I am using dialux 4.13, I have saved the DWG file in AutoCAD 2007 (2010) but when I open the file, dialux errors as attachment and closes program itself.
Please help me!
Image
https://mega.nz/#!BtplTCwS!-0C48-uxV85K ... 9h2cZzLbWQ

Csuleiman
Posts: 1250
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux errors and self-closing programs when reading DWG files

Post by Csuleiman » Thu Dec 06, 2018 10:53 am

Dear nhocyeu,

DWG files created in a new AutoCAD format (newer than 2013) could not be interpreted by DIALux 4.13 nor in evo.

When you encounter such problems during the import of DWG files, please save the problematic DWG files simply in an older AutoCAD format (AutoCAD 2010).

We will send you the newly saved DWG file via email within the next minutes.

Screenshot_.JPG
Screenshot_.JPG (121.31 KiB) Viewed 154 times

Best regards,
DIAL Support Team

nhocyeu
Posts: 2
Joined: Thu Dec 06, 2018 3:56 am

Re: Dialux errors and self-closing programs when reading DWG files

Post by nhocyeu » Fri Dec 07, 2018 2:39 am

I have saved with the 2010 and 2007 CAD versions but still give errors like images :
https://mega.nz/#!Qlw1XaJQ!2SwOT8ffhO_k ... NHFzVkPUok

Csuleiman
Posts: 1250
Joined: Wed Mar 07, 2012 3:07 pm

Re: Dialux errors and self-closing programs when reading DWG files

Post by Csuleiman » Fri Dec 07, 2018 8:20 am

Dear nhocyeu,

We saved your two DWG files again in an older AutoCAD version (2010 and 2007) and were then able to import both DWGs into DIALux 4 without any problems. However, your original DWG files could not be imported and crashed. Therefore you should use our newly saved DWG file for your further lighting planning.
We have sent you again both DWG files (2010 and 2007) via Email.

Best regards,
DIAL Support Team

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