CALCULATION SURFACE NOT COMPLETE

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Trent69
Posts: 1
Joined: Tue Apr 05, 2022 6:33 am

CALCULATION SURFACE NOT COMPLETE

Post by Trent69 » Tue Apr 05, 2022 6:50 am

hi guys,
I have created a greenhouse for horticulture. I got black results in my calculation plane. is this a version issue or???? all fixtures are added at the same time and the maintenance factor is 1.0. please help. thanks.
https://ibb.co/7NgK4RW
https://ibb.co/7NgK4RW
https://ibb.co/zVwtTGn

Csuleiman
Posts: 2485
Joined: Wed Mar 07, 2012 3:07 pm

Re: CALCULATION SURFACE NOT COMPLETE

Post by Csuleiman » Tue Apr 05, 2022 7:00 am

Hello Trent69,

Please provide us with the evo project file so that we can check the problem directly in evo 10.1. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team

Csuleiman
Posts: 2485
Joined: Wed Mar 07, 2012 3:07 pm

Re: CALCULATION SURFACE NOT COMPLETE

Post by Csuleiman » Tue Apr 05, 2022 7:55 am

Hello Trent69,

We had to set the calculation surface 0,001 m higher so that the problem no longer occurs. Please have a look at the attached screenshot. Then we calculated the whole project again and the strange results were gone. We have sent you the edited evo project file via mail. Please check if the problem you described still exists or if you can continue working with this project status.

Best regards,
DIAL Support Team

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