DIALUX 11 Has Some Serious Problems

crashes, error report
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ab8124466
Posts: 5
Joined: Thu Dec 08, 2022 4:08 am

DIALUX 11 Has Some Serious Problems

Post by ab8124466 » Thu Dec 08, 2022 4:13 am

1、Often unresponsive when building models
2、Projects that were able to complete calculations when using DIALUX10 will now crash
3、I have observed the use of memory, and there are often explosive occupancy
4、The history menu of the extrusion body will be severely stuck when opening

Is there a way I can downgrade the project files? So you can continue to use DIALUX10? ?

Csuleiman
Posts: 2541
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALUX 11 Has Some Serious Problems

Post by Csuleiman » Thu Dec 08, 2022 7:43 am

Hello ab8124466,

Have you already installed the latest evo 11.0 patch? In this version we have already been able to fix the problems you described. Please install the patch version once on your computer system and check whether this solves the problems.

DIALux evo 11.0 patch 2 setup: https://b2b.dial.de/index.php/s/gPphSOw2r1SkDIJ

Best regards,
DIAL Support Team

ab8124466
Posts: 5
Joined: Thu Dec 08, 2022 4:08 am

Re: DIALUX 11 Has Some Serious Problems

Post by ab8124466 » Thu Dec 08, 2022 7:47 am

Csuleiman wrote:
Thu Dec 08, 2022 7:43 am
Hello ab8124466,

Have you already installed the latest evo 11.0 patch? In this version we have already been able to fix the problems you described. Please install the patch version once on your computer system and check whether this solves the problems.

DIALux evo 11.0 patch 2 setup: https://b2b.dial.de/index.php/s/gPphSOw2r1SkDIJ

Best regards,
DIAL Support Team
ok i'll give it a try thanks

Csuleiman
Posts: 2541
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALUX 11 Has Some Serious Problems

Post by Csuleiman » Thu Dec 08, 2022 7:49 am

Hello ab8124466,

Please note that you cannot load your evo 11.0 projects in an older evo version. Evo is not downward compatible.

Best regards,
DIAL Support Team

ab8124466
Posts: 5
Joined: Thu Dec 08, 2022 4:08 am

Re: DIALUX 11 Has Some Serious Problems

Post by ab8124466 » Mon Dec 12, 2022 7:29 am

Csuleiman wrote:
Thu Dec 08, 2022 7:43 am
Hello ab8124466,

Have you already installed the latest evo 11.0 patch? In this version we have already been able to fix the problems you described. Please install the patch version once on your computer system and check whether this solves the problems.

DIALux evo 11.0 patch 2 setup: https://b2b.dial.de/index.php/s/gPphSOw2r1SkDIJ

Best regards,
DIAL Support Team
I continued to try. Although 11 is obviously faster than 10 in grouping, adding and deleting a large number of light sources, it really often appears "unresponsive" in terms of modeling.
This is especially true for Boolean operations.
I am using WIN10 system.
The processor is I59400F, the graphics card is GTX1660, and the memory is 16GB.
Logically speaking, there shouldn't be such a serious lag.
Because it was smooth in dialux10 before, I hope to know where is the problem

Csuleiman
Posts: 2541
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALUX 11 Has Some Serious Problems

Post by Csuleiman » Tue Dec 13, 2022 9:19 am

Hello ab8124466,

Could you please send us your old project status from the 10.1. It would also be helpful if you could send us the corresponding evo 11.0 project. Please write in detail what you did until the problem occurred. You can also send us a video that shows the individual steps until the problem occurred. Then we can understand exactly what you did so that we can better reproduce the problem. Our email address is support@dialux.com.

Best regards,
DIAL Support Team

ab8124466
Posts: 5
Joined: Thu Dec 08, 2022 4:08 am

Re: DIALUX 11 Has Some Serious Problems

Post by ab8124466 » Wed Dec 14, 2022 3:17 am

Csuleiman wrote:
Tue Dec 13, 2022 9:19 am
Hello ab8124466,

Could you please send us your old project status from the 10.1. It would also be helpful if you could send us the corresponding evo 11.0 project. Please write in detail what you did until the problem occurred. You can also send us a video that shows the individual steps until the problem occurred. Then we can understand exactly what you did so that we can better reproduce the problem. Our email address is support@dialux.com.

Best regards,
DIAL Support Team
Sorry, I have already solved this problem.
I'm ashamed to find that I only have 200mb left on my C drive...
After cleaning everything went back to normal.

ab8124466
Posts: 5
Joined: Thu Dec 08, 2022 4:08 am

Re: DIALUX 11 Has Some Serious Problems

Post by ab8124466 » Wed Dec 14, 2022 3:28 am

Csuleiman wrote:
Tue Dec 13, 2022 9:19 am
Hello ab8124466,

Could you please send us your old project status from the 10.1. It would also be helpful if you could send us the corresponding evo 11.0 project. Please write in detail what you did until the problem occurred. You can also send us a video that shows the individual steps until the problem occurred. Then we can understand exactly what you did so that we can better reproduce the problem. Our email address is support@dialux.com.

Best regards,
DIAL Support Team
But I'd still like to submit the project file for your analysis, if that helps.

Csuleiman
Posts: 2541
Joined: Wed Mar 07, 2012 3:07 pm

Re: DIALUX 11 Has Some Serious Problems

Post by Csuleiman » Wed Dec 14, 2022 6:34 am

Hello ab8124466,

We are pleased that the problem on your computer has been solved. You are welcome to send us the project.

Best regards,
DIAL Support Team

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