Cannot Install Dialux 4.13.02

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muraleesundaram
Posts: 2
Joined: Tue Sep 14, 2021 12:01 pm

Cannot Install Dialux 4.13.02

Post by muraleesundaram » Tue Sep 14, 2021 12:57 pm

ImageHi,

I cannot install Dialux 4.13.02 in a Windows 10 machine. Setup ends up with the Imageerror message "Unknown error occurred while installing Microsoft Visual C++ 8.0 runtime". I have tried uninstalling all Visual C++ redistributableImage[/img] and tried the installation, still didn't work. .NetFramework is also enabled. I have attached the error screenshot and the installation log here.

Thanks in Advance!

Regards
Murali Sundaram.
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Screenshot 2021-09-06 202249.png
Screenshot 2021-09-06 202249.png (125.38 KiB) Viewed 1998 times

Csuleiman
Posts: 2466
Joined: Wed Mar 07, 2012 3:07 pm

Re: Cannot Install Dialux 4.13.02

Post by Csuleiman » Wed Sep 15, 2021 5:33 am

Hello Murali Sundaram,

The C++ Runtime is a framework from Microsoft. Sometimes the installation of the frameworks can lead to problems. Therefore, we would like to ask you to completely uninstall all C++ Redistributable Packages.

Screenshot 1.png
Screenshot 1.png (20.05 KiB) Viewed 1995 times

Then please download the Visual C++ 2008 Redistributable Package (x86) and check if the installation works correctly.
https://www.microsoft.com/en-us/downloa ... x?id=10430

Now you can run the installation of DIALux 4.13.0.2 again. If the problem still occurs, please try the other two solutions.

Please uninstall the .NET Framework 4.5. and install it again using the following download link:
https://www.microsoft.com/de-de/downloa ... x?id=42642

Screenshot 2.png
Screenshot 2.png (28.43 KiB) Viewed 1995 times

Register the DIALux components again and run this file as administrator:
"C:\Program Files (x86)\DIALux\Support\regsvr32.exe".

Make sure you run it as administrator and not just log in to Windows as administrator.

Screenshot 3.png
Screenshot 3.png (10.92 KiB) Viewed 1995 times

Can you now install DIALux 4.13 without any problems using the following download link?

DIALux 4.13.0.2: https://b2b.dial.de/index.php/s/HePRxzOhXb6U5hG

Best regards,
DIAL Support Team

muraleesundaram
Posts: 2
Joined: Tue Sep 14, 2021 12:01 pm

Re: Cannot Install Dialux 4.13.02

Post by muraleesundaram » Wed Sep 15, 2021 9:07 am

Thank you Very much! Yes, it fixed the issue. I have uninstalled C++ Redistributables and installed Dialux.

thanks again!!

Csuleiman
Posts: 2466
Joined: Wed Mar 07, 2012 3:07 pm

Re: Cannot Install Dialux 4.13.02

Post by Csuleiman » Wed Sep 15, 2021 9:08 am

Hello Murali Sundaram,

You are welcome. We are glad that we could help you. :)

Best regards,
DIAL Support Team

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